How long does Google review removal take?

Google typically reviews flagged content within 3–5 business days. If the review violates Google's Fake Engagement Policy or Maps User Content Policy, it's usually removed. Our 87% success rate applies to clearly policy-violating reviews. Legitimate negative reviews (even harsh ones) won't be removed unless they contain prohibited content.

Can you remove all negative reviews?

No. We only remove reviews that violate Google's policies:

• Fake reviews (never visited, competitor spam)
• Hate speech, harassment, threats
• Personally identifiable info (PII)
• Sexually explicit content
• Illegal activity

Legitimate negative reviews (even unfair ones) stay unless they cross into defamation under Ontario's Libel and Slander Act. For those, we help with legal referrals.

What's the Ontario Libel and Slander Act?

Ontario's Libel and Slander Act, R.S.O. 1990, c. L.12 governs defamation law in our province. A review is defamatory if it makes false statements that damage your business's reputation. Key points:

• Truth is an absolute defense (even negative true statements are legal)
• Opinions based on facts are generally protected
• False factual claims (e.g., "they stole my deposit" when you didn't) may be actionable

We provide cease & desist templates and lawyer referrals for serious cases.

How do NFC review systems prevent fake reviews?

Our NFC (Near Field Communication) systems let customers tap their phone to leave a review in 2 seconds — no app download, no QR code scanning. By making it easier for real customers to leave reviews than for fake reviewers, you:

• Dilute fake reviews with a high volume of authentic feedback
• Capture 5-star reviews immediately (before customer forgets)
• Build a defensible review history (proves legitimacy to Google)

Studies show businesses with 40+ reviews are 92% less likely to be targeted by fake review attacks.

Do you serve other cities in Niagara?

Yes! We serve all of the Niagara Region, Golden Horseshoe, and Greater Toronto Area:

• Niagara Falls, Welland, Fort Erie, Thorold
• Port Colborne, Lincoln, Grimsby, Niagara-on-the-Lake
• Hamilton, Burlington, Oakville, Mississauga

Same pricing, same-day NFC pickup available in St. Catharines.

What if Google doesn't remove the review?

If Google denies the removal (13% of cases), we escalate:

1. Re-flag with additional evidence (screenshots, IP logs, pattern analysis)
2. Collective reporting (10+ businesses flag the same reviewer/pattern)
3. Google Local Guide escalation (Level 6+ Guides have amplified reporting power)
4. Legal action (cease & desist + lawyer referral if defamatory under Ontario law)

Monthly Defense and Comprehensive plans include unlimited re-flagging attempts.

How quickly can I get an NFC review stand?

Same-day pickup available at our St. Catharines location (by appointment). Otherwise:

• Niagara Region: Next-day delivery
• Golden Horseshoe (Hamilton/Burlington): 2-day delivery
• GTA (Mississauga/Toronto): 2–3 day delivery
• Rest of Ontario: 3–5 business days

All NFC stands include custom branding, waterproof construction, and pre-programmed Google review links.

Can I do this myself for free?

Yes! Google's review flagging tool is free and accessible to anyone. You can:

1. Open Google Maps, find the review, click the 3-dot menu, select "Report review"
2. Choose the violation type and submit

Our service adds:

• Professional policy violation documentation (increases removal odds)
• Collective reporting networks (10+ businesses = higher success rate)
• Legal templates (Ontario defamation law cease & desist)
• Proactive prevention (NFC systems, customer service training)
• Ongoing monitoring (we catch fake reviews within 24 hours)

DIY flagging works for simple cases. Our service handles complex, persistent, or legally actionable situations.