Refund policy

We want you to be completely satisfied with your purchase. If you're not happy, we'll make it right.

30-Day Satisfaction Guarantee

All standard products come with a 30-day satisfaction guarantee. If you're not satisfied with your purchase, contact us within 30 days for a full refund or exchange.

Return Conditions

To be eligible for a return:

  • Item must be unused and in original condition
  • Item must be in original packaging
  • Request must be made within 30 days of delivery
  • Proof of purchase required

Non-Returnable Items

The following items cannot be returned:

  • Custom-printed products (branded NFC cards, custom signage, personalized items)
  • Digital downloads (design files, templates)
  • Programmed NFC cards that have been activated with your business link
  • Items damaged due to misuse

How to Request a Return

  1. Contact us at info@niagarastandsout.com or call 289-228-7021
  2. Include your order number and reason for return
  3. We'll provide a return shipping label (if applicable)
  4. Ship the item within 7 days of receiving approval

Refund Processing

Once we receive your return:

  • Refunds are processed within 3-5 business days
  • Funds will appear in your original payment method within 5-10 business days
  • You'll receive an email confirmation when your refund is processed

Defective or Damaged Items

If your item arrives defective or damaged:

  • Contact us within 48 hours of delivery
  • Include photos of the damage
  • We'll send a replacement at no cost or issue a full refund

7-Year Warranty on NFC Products

All CAN-TAP NFC review kits include a 7-year warranty covering:

  • NFC chip failure
  • Delamination or peeling
  • Manufacturing defects

Warranty does not cover physical damage, water damage beyond normal use, or loss.

Contact Us

Last updated: January 2025