Returns & Refunds Policy

Last Updated: February 2026

Our Commitment to Quality

At Niagara Stands Out, we stand behind the quality of our products and services. We take pride in delivering custom stickers, decals, NFC products, and digital marketing solutions that exceed expectations. This policy outlines our return and refund options.

Custom Products (Stickers, Decals, Labels)

Due to the personalized and custom nature of stickers, decals, and labels, these products are generally non-refundable once production has begun. This includes:

Custom vinyl stickers and decals with your specific design
Personalized labels and branded materials
Made-to-order printed products

Exception: If your custom product arrives defective or damaged (printing errors, peeling, or manufacturing defects), we will replace it or issue a full refund.

NFC Hardware & Smart Products

NFC products and hardware items have a 30-day return window from the date of delivery. Returns are accepted for:

Defective or malfunctioning items
Manufacturing defects
Items that do not match product description

The product must be in its original condition with all packaging, documentation, and accessories included. Items showing signs of misuse or damage from customer negligence are not eligible for return.

Digital Services & Products

We offer a satisfaction guarantee on digital services including:

Digital marketing strategy consultations
Design files and digital assets
Email marketing templates
Social media content packages

If you are not satisfied with a digital service within 7 days of delivery, we will work with you to revise the work or issue a refund. Refunds are subject to:

Confirmation that you made good-faith effort to communicate issues
Scope limitations—revisions are included; complete redesigns may incur additional fees
Digital assets cannot be refunded if they have already been used commercially

How to Request a Return or Refund

To initiate a return or refund request, please follow these steps:

Contact us at support@niagarastandsout.ca with your order number
Include a description of the issue and photos if applicable
Provide details of the product condition and any defects
We will respond within 2 business days with next steps

Condition Requirements for Returns

Returnable items must meet the following conditions:

Items must be in original, unused condition (except for inspection)
All original packaging, inserts, and documentation must be included
For NFC hardware: All accessories and user manuals must be present
No signs of wear, damage, or misuse
Return must be requested within 30 days of delivery

Refund Processing Timeline

Once an approved return is received and inspected:

Inspection: 3-5 business days after receipt
Refund Issuance: 5-7 business days after approval
Credit to Account: 5-10 business days depending on your payment method

Note: Shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchange Options

If you'd prefer an exchange instead of a refund, we're happy to help! Contact us to arrange:

Replacement of defective items
Exchange for a different size, color, or product
Credit toward a future order

Exchanges typically ship within 5-10 business days.

Damaged Items During Shipping

If your order arrives damaged or defective:

Document the damage with photos of the packaging and product
Contact us within 7 days of delivery
We will file a claim with the shipping carrier
A replacement or refund will be issued once the claim is processed

Do not discard the packaging or damaged item until we've reviewed the claim.

Return Shipping Address

Once your return is approved, we will provide you with a prepaid return shipping label (for defective or damaged items). For other returns, standard return shipping costs are the responsibility of the customer unless the return is due to our error.

Questions About Returns?

Have questions about our returns policy? We're here to help:

Email: support@niagarastandsout.ca
Response Time: Within 2 business days
Location: Fort Erie, Ontario, Canada

Non-Returnable Items

The following items are non-returnable:

Custom stickers, decals, and labels (unless defective)
Digital files and products once downloaded or used
Items purchased more than 30 days ago
Items showing evidence of misuse or damage from customer negligence
Items without original packaging

This Returns & Refunds Policy is subject to change without notice. We recommend reviewing this page periodically for updates. All refunds and returns are handled in accordance with Canadian consumer protection regulations.

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