5★ Review Reply Template

Hi {{ reviewer }},

Thank you for the kind words about {{ highlight }}! We loved working with you in {{ city }} and we’re here anytime you need {{ next service }}.

— {{ team_member }}, {{ company_name }}

4★ Review Reply Template

Hi {{ reviewer }},

We’re thrilled you had a positive experience with {{ company_name }}. If there’s anything we could have done to earn the extra star, let us know at {{ support_email }}—we’re always improving.

Thanks again for trusting us,
{{ team_member }}

1★ / Negative Review Reply Template

Hi {{ reviewer }},

We’re sorry to hear this didn’t meet your expectations. We’ve opened a support ticket (#{ ticket_number }) and will reach out within 1 business day to make things right.

Please email us at {{ support_email }} or call {{ support_phone }} so we can resolve this personally.

— {{ team_member }}, {{ company_name }}

Escalation Workflow

• Log the review in your CRM with tags for sentiment and service type.
• Assign an owner to follow up within 24 hours (same day preferred).
• If the issue is resolved, ask the customer if they’d consider updating the review.